When you buy an accessible vehicle or have a vehicle modified for someone with disabilities, you want a dealer who offers a custom in-person evaluation, plus you want proof that qualified accredited professionals are doing all the work; and you can get service any time of day or night. In this industry that means the company is a member of the National Mobility Equipment Dealers Association (NMEDA,) a non-profit trade association.
Ask any online-only dealer or non-NMEDA member company if they offer all of that.
Tips on finding a reputable company
- When buying anything or having it repaired, you want to see promises, guarantees and warrantees in writing. Don’t just take a website’s word for it, or the person who answered the phone.
- Ask how long the company has been in business? Long enough to have a history of quality, reliability and service? Long enough to have customer references? Long enough to believe they’ll be around in five years when you need replacement parts?
- Find out which, if any, associations or organizations the company belongs to. Again, don’t take their word for it. Check at the association’s website to ensure the company is a member.
Belonging to a reputable trade association (not just a social organization) speaks volumes, as most have rigorous requirements pertaining to industry and government standards.
For example, National Mobility Equipment Dealers Association is a non-profit trade association of mobility equipment dealers, driver rehabilitation specialists, and other professionals dedicated to broadening the opportunities for people with disabilities to drive or be transported in vehicles modified with mobility equipment. All members work together to improve transportation options of people with disabilities and are required to adhere to the safety standards of the National Highway Traffic Safety Administration and to follow the NMEDA Guidelines.
(It probably all sounds like blah blah blah, but read carefully, as each point, each requirement, each step of the process is a vital part of insuring your safety and getting a product that will fulfill your unique needs – not “one size fits all.”)
Ask the online-only dealer or non-NMEDA member if they…
- Only offer you one or two choices that may not fit your exact requirements. NMEDA members customize the vehicle to your individual needs.
- Allow you to “try the vehicle on” or test the equipment before you buy. You want to know how roomy the inside of the accessible vehicle will be – is there enough space to turn around easily? Will someone be there to walk you through the first time? NMEDA dealers do that.
- Train you on unfamiliar, specialized parts, like foot pedals and hand controls? NMEDA dealers work with driver rehabilitation specialists to help with this.
- Have a service program available 24-7? NMEDA dealers do that, too.
In fact, every NMEDA Quality Assurance Program (QAP) dealer is required to provide customers with 24-hour, seven-day-a-week service. QAP dealers must have a system which allows customers easy access to an after-hours answering service, service phone number or service beeper number. Dealers must respond to a service call within 30 minutes, and provide emergency assistance as warranted.
The dealer will talk a customer through a corrective action or emergency backup procedure, if possible. If the customer cannot complete the corrective action, a service person will be dispatched.
Face-to-face business. Personal training. 24-7 service. Ask an online-only dealer or non-NMEDA-member company if they offer any of that.
NMEDA is known as “The” association for providing safe and reliable vehicles and modifications, as it is backed by a top quality assurance program. Its QAP is the only nationally recognized accreditation program for the adaptive mobility equipment industry. Members include mobility equipment installers, structural vehicle modifiers, high-tech driving systems installers and more.
At www.nmeda.org, you can find a member for any kind of vehicle mobility company.
Quality: Not just a word
Because NMEDA’s Quality Assurance Program was developed to elevate the level of dealer performance to reliably meet consumers’ transportation needs in the safest manner possible, part of the accreditation process includes certificates of training, certificate of insurance, National Highway Traffic Safety Administration registration letter, and an auditing firm and site inspection to meet shop facility and equipment requirements. Yearly renewal of accreditation is mandatory.
Members are required to undergo an inspection/audit process at least annually by an independent auditing firm to ensure compliance to the NMEDA Guidelines, certain aspects of the Americans with Disabilities Act, the National Highway Traffic Safety Administration’s Federal Motor Vehicle Safety Standards and “Make Inoperative” mandates.
The QAP designation means enhanced vehicle modification and adaptive equipment installation meet the highest industry standards; and technicians are certified for the equipment they sell, install and service. It is the only program of this nature developed for the mobility equipment industry.
Ask an online-only dealer or non-NMEDA-member company if they offer that.
Visit the National Mobility Equipment Dealers Association at www.nmeda.org to find a mobility transportation solution or to locate a qualified dealer.